Shipping Policy
Introduction
The Six Queens Tea Co. is committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping procedures, costs, and delivery times for all orders placed on www.thesixqueensteaco.uk
Shipping Provider
UK DELIVERIES ARE MADE BY
Royal Mail Standard 2nd Class that includes free online delivery confirmation.
https://www.postoffice.co.uk/mail/uk-standard
INTERNATIONAL DELIVERIES ARE MADE BY
Royal Mail International Standard
https://www.postoffice.co.uk/mail/international-standard
Please contact us at thesixqueenstea@gmail.com for prices if you would like to arrange alternative delivery arrangements (first class/courier).
Right To Cancel
You have the right to cancel your order within 14 days from receipt of the goods under the Consumer Contracts Regulations 2013. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the aforementioned goods being returned in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please e-mail us at thesixqueenstea@gmail.com. Please use your order number as a reference. This can be found in both your email order confirmation and the packing sheet included with your goods.
Refunds
We will endeavor to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.